Document Management Solutions
Service Programs
Fujitsu Services
ScanCare® - The ultimate preventative maintenance program
ScanCare is Fujitsu's Premium service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with Basic on-site service including spare parts, labor and travel.
ScanCare is available as an upgrade to the existing standard Limited Warranty. ScanCare Plus is available in the post-warranty period and may be purchased in single or multiple 12-month increments. You choose next business day or 4-hour response time options to suit the needs of your business.
Advantages
- Provides preventative maintenance that improves performance and productivity.
- Convenient delivery of consumables kit(s) gives you what you need, when you need it.
- Reduces unnecessary service calls by offering training in product features and routine maintenance.
- Helps improve on-site arrival time with 4-hour response time option.
A service contract must be executed to purchase all service programs and options noted in this document.
Advance Exchange™ - The simple, economical, onsite alternative
Advance Exchange offers whole-unit replacement for equipment that cannot be repaired through technical support. It is available in the 50 United States to help minimize downtime and is available on most models. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, otherwise the next business day. Parts, labor and shipping to and from the customer is included. Advance Exchange Plus provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multiple 12-month increments.
For those customers requiring asset tag tracking or prefer to retain their existing scanner, Fujitsu offers Depot service. While Advance Exchange offers a replacement unit overnight, Depot repairs are returned to the customer within 5-days of receipt. Depot service includes parts, labor and shipping to the customer. Advance Exchange and Depot service is available for all Workgroup, Departmental and Low-Volume scanners excluding the fi-5750C.
Advance Exchange, Fujitsu's next business day replacement program, is available in the 50 United States. In the unlikely event of equipment difficulties, Advance Exchange can reduce the impact it has on your customer's business. Advance Exchange provides next business day advance replacements for failed or broken scanners and is available on most scanner models. If TAC is not able to resolve the problem a replacement unit is shipped overnight for requests received by noon 2:00 p.m. PST, otherwise the next-business-day.
Advance Exchange Plus provides the same next-business-day advance replacement service for scanners beyond the standard Limited Warranty period and may be purchased in single or multiple 12-month increments.
Advantages
- Provides a replacement scanner before the return to Fujitsu of the malfunctioning scanner
- Quickly gets you back to scanning and back in business
- Advance Exchange and Advance Exchange Plus are the only Fujitsu-Authorized, whole-unit replacement service programs for Fujitsu Scanners
Advance Exchange PDF Datasheet
Basic - Value-oriented peace of mind
Basic on-site (includes parts, labor and travel only) upgrades the standard, Limited Warranty on certain models to a full 12 months of on-site service. Basic Plus is available in the post-warranty period and can be purchased in single or multiple 12-month increments.
Advantages
- Includes all spare parts, labor and travel for service of verified hardware failures
- Protect your investment and avoid unexpected repair costs
- Helps reduce downtime with 4-hour response time option
Co-terminous Basic Service
For customers who need financial flexibility, Fujitsu offers Co-terminous Basic Plus Service. It allows customers to purchase service for a specified number of months (certain restrictions apply). You can also synchronize services and billing on multiple units or multiple locations.
Depot - The unit replacement alternative
Depot and Depot Plus are service programs designed to provide mail-in unit repair service for those Customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service is available for all Workgroup, Departmental and Low-Volume scanners (excluding the fi-5750C). Depot upgrades the Standard Limited Warranty to 12-months of coverage. Depot Plus is available in the post-warranty period and can be purchased in single or multiple 12-month increments. Where applicable, post-warranty point-of-sale discount must be purchased within 90 days of scanner purchase.
Fujitsu Consumables
ScanAid™ - Help yourself and save
ScanAid™ is a factory-authorized consumables kit complete with instructions and cleaning supplies and is available for purchase from your reseller or at www.buyfcpa.com. It provides handy replacements for consumables that wear naturally during use. And it serves as an indispensable preventative maintenance kit that helps improve performance, reduce service costs, and keep your scanner running at peak performance.
Advantages
- Provides economical alternative to on-site service via self-service preventative maintenance
- Product specific kits help reduce overall costs for service and consumables
- The consumables you need are delivered when you need them
A service contract must be executed to purchase all service programs and options noted in this document.
If you would like to request a quote, please go to the Orders page.